At Melbet Kenya (accessible via melbet-kenya.org), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Melbet Kenya and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

1. General Information

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Melbet Kenya. This policy is not applicable to any information collected offline or via channels other than this website.

2. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

3. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

  • Account Information: When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
  • Transaction Data: To facilitate deposits and withdrawals via M-Pesa or Airtel Money, we process transaction details necessary to verify your payments.
  • Technical Data: Like any other website, Melbet Kenya uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

4. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our platform.
  • Improve, personalize, and expand our services and gaming library.
  • Understand and analyze how you use our website.
  • Develop new products, services, features, and functionality.
  • Communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
  • Process your transactions (KES).
  • Find and prevent fraud.

5. Log Files

Melbet Kenya follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

6. Data Protection Rights (Kenya Data Protection Act 2019)

We would like to make sure you are fully aware of all of your data protection rights. In accordance with Kenyan laws, every user is entitled to the following:

  • The right to access – You have the right to request copies of your personal data.
  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data.

7. Security of Data

The security of your data is important to us. We use industry-standard encryption protocols (SSL) to ensure that your personal and financial information is transmitted securely. However, remember that no method of transmission over the Internet is 100% secure.

8. Third-Party Privacy Policies

Melbet Kenya's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

9. Children's Information

Another part of our priority is adding protection for children while using the internet. Melbet Kenya does not knowingly collect any Personal Identifiable Information from anyone under the age of 18. Betting is strictly prohibited for minors in Kenya. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately.